Safety, Regulatory & Warranty Information

For additional safety and handling information, see the holoride retrofit user guide at

1 Health & Safety

These health and safety warnings are periodically updated for accuracy and completeness. Check for the most recent version.

2 Warnings holoride Experience

To reduce the risk of personal injury, bodily harm, discomfort or property damage, please ensure that all users of the holoride service, holoride retrofit device or any virtual reality headset read the warnings below carefully before using the holoride service, the holoride retrofit device or any headset and game controllers.

2.1 Notice for Third Party Controller & Virtual Reality Headset

Should you have bought a bundle product of holoride, your holoride package might come with a third-party virtual reality headset and with a third-party controller. Consult the manufacturers of those devices for health and safety warnings for the virtual reality headset and the game controller.

2.2 Warning: Read Before Using

Before using the holoride retrofit device, holoride service, virtual reality headset & game controllers:

  • Read and follow all setup and operating instructions provided with the holoride service, holoride retrofit device, virtual reality headset and game controllers.

  • Review the hardware and software instructions for use of the holoride service, holoride retrofit device, and the virtual reality headset and game controllers you wish to use with the holoride service. Risk of discomfort, personal injury or bodily harm to you or others, property damage, or other harm or damage may increase if recommended hardware and software are not used.

  • Your holoride service and holoride retrofit device, any virtual reality headset, game controllers and software are not designed for use with any unauthorized device, accessory and/or software. Use of an unauthorized device, accessory and/or software may result in discomfort, personal injury, bodily harm to you or others, property damage, or other harm or damage. In addition, such usage may cause performance issues or damage to your system and related services.

  • Virtual reality is an immersive experience that can be intense. Frightening, violent or anxiety provoking content can cause your body to react as if it were real. Carefully choose your content if you have a history of discomfort or physical symptoms when experiencing these situations.

  • A comfortable virtual reality experience requires an unimpaired sense of motion. Do not use the holoride service, holoride retrofit device, or a virtual reality headset when you are: Tired; need sleep; under the influence of alcohol or drugs; hung-over; have digestive problems; under emotional stress or anxiety; or when suffering from cold, flu, headaches, migraines, or earaches, as this can increase your susceptibility to adverse symptoms.

  • We recommend seeing a doctor before using the holoride service, holoride retrofit device, or a virtual reality headset if you are pregnant or elderly, have pre-existing binocular vision abnormalities or psychiatric disorders, or suffer from a heart condition or other serious medical condition.

2.3 Warning: Medical Advisory


Some people may experience dizziness, seizures, eye fatigue, motion sickness, epilepsy, fainting, severe dizziness, other symptoms caused by flashes and images, or muscle, joint, neck, or head pain. This may occur while experiencing virtual reality, even if the user has never had a seizure or blackout before or has no history of seizures or epilepsy. Anyone who experiences any of these symptoms should discontinue use of the holoride service and any virtual reality headset and see a doctor. If you previously had a seizure, loss of awareness, or other symptom linked to an epileptic condition, you should consult a doctor before using the holoride service or a virtual reality headset.

Repetitive Stress Injury

Using a virtual reality headset with game controllers can make your muscles, joints or skin hurt. If any part of your body becomes tired or sore while using the headset or its components, or if you feel symptoms such as tingling, numbness, burning or stiffness, stop and rest for several hours before using it again. If you continue to have any of the above symptoms or other discomfort during or after use, stop use and see a doctor.

Interferences with Medical Devices

The holoride retrofit device as well as virtual reality headsets and game controllers contain magnets or components that emit radio waves, which could affect the operation of nearby electronics, including cardiac pacemakers, hearing aids and defibrillators. If you have a pacemaker or other implanted medical device, do not use these devices without first consulting your doctor or the manufacturer of your medical device. Maintain a safe distance between these devices and your medical devices, and stop using these devices if you observe a persistent interference with your medical device.

2.4 Warning: Age Requirement/Children

The holoride technology should not be used by children under the age of 13, including because the virtual reality headset is not sized for children and incorrect sizing can lead to discomfort, personal injury or bodily harm to the child or others, property damage, or other harm or damage. Younger children also are in a critical period of visual development. Adults should make sure children (age 13 and older) use the holoride service or a virtual reality headset in accordance with these health and safety warnings. Adults should monitor children (age 13 and older) who are using or have used the headset for any of the symptoms described in these health and safety warnings and should limit the time children spend using the holoride service or a virtual reality headset and ensure they take breaks during use. Prolonged use should be avoided, as this could negatively impact hand-eye coordination, balance, and multitasking ability. Adults should monitor children closely during and after use of the holoride service or a virtual reality headset for any decrease in these abilities.

2.5 Warning: General Precautions

To reduce the risk of injury or discomfort you should always follow these instructions and observe these precautions while using the holoride service, a virtual reality headset or game controllers:

  • Use only in a safe environment: The holoride service and a virtual reality headset produce an immersive virtual reality experience that distracts you from and completely blocks your view of your actual surroundings.

  • Only use the holoride service or a virtual reality headset and controllers in the rear seat of the vehicle.

  • Only use the holoride service or a virtual reality headset when you are able to fully extend your arms without touching the seat in front of you. Serious bodily injury and property damage may result from striking vehicle seats, other objects, or other persons in the vehicle.

    • Take special care to ensure that you maintain a safe distance from other vehicle passengers and objects that you may impact when using—or immediately after using—the holoride service or a virtual reality headset and game controllers.

    • Do not extend your arms over your head.

    • Remain seated with your seatbelt properly fastened during your game and content experience.

  • Be sure to connect your virtual reality headset to your seatbelt before using the holoride service or virtual reality headset.

  • If you are using the holoride retrofit device, ensure that it is properly and securely installed prior to use. See installation instructions at

  • Make sure your virtual reality headset is secured comfortably on your head and that you see a single, clear image.

  • Always be aware of your surroundings before beginning use and while using the holoride service or a virtual reality headset or game controllers. Use caution to avoid injury.

  • Remember that while using the holoride service, a virtual reality headset and game controllers you may be unaware that people and pets may enter your immediate area.

  • Do not handle sharp or otherwise dangerous objects while using the holoride service or a virtual reality headset.

  • Never use the holoride service or wear a virtual reality headset in situations that require attention, such as walking, bicycling, or driving.

  • Ease into the use of the holoride service and a virtual reality headset to allow your body to adjust. Use for only a few minutes at a time at first, and only increase the amount of time using the holoride service and a virtual reality headset gradually as you grow accustomed to virtual reality.

  • Take at least a 10 to 15-minute break every 30 minutes, even if you do not think you need it. Each person is different, so take more frequent and longer breaks if you feel discomfort. You should decide what works best for you.

  • Listening to sound at high volumes can cause irreparable damage to your hearing. Background noise, as well as continued exposure to high volume levels, can make sounds seem quieter than they actually are. Due to the immersive nature of the virtual reality experience, do not use the holoride service or a virtual reality headset with the sound at a high volume so that you can maintain awareness of your surroundings and reduce the risk of hearing damage.

2.6 Warning: Discomfort

Immediately discontinue using the holoride service and virtual reality headset if any of the following symptoms are experienced:

  • seizures; loss of awareness; eye strain; eye or muscle twitching; involuntary movements; altered, blurred, or double vision or other visual abnormalities; dizziness; disorientation; impaired hand-eye coordination; panic or anxiety attack; excessive sweating; increased salivation; nausea; lightheadedness; discomfort or pain in the head or eyes; drowsiness; fatigue; or any symptoms similar to motion sickness. Just as with the symptoms people can experience after they disembark a cruise ship, symptoms of virtual reality exposure can persist and become more apparent hours after use. These post-use symptoms can include the symptoms above, as well as excessive drowsiness and decreased ability to multitask. These symptoms may put you at an increased risk of injury when engaging in normal activities in the real world.

  • Do not drive, operate machinery, or engage in other visually or physically demanding activities that have potentially serious consequences (i.e., activities in which experiencing any symptoms could lead to death, personal injury, or damage to property), or other activities that require unimpaired balance and hand-eye coordination (such as playing sports or riding a bicycle, etc.) until you have fully recovered from any symptoms.

  • Do not use the holoride service or a virtual reality headset or game controllers until all symptoms have completely subsided for several hours. Make sure you have properly configured the headset before resuming use.

  • Be mindful of the type of content that you were using prior to the onset of any symptoms because you may be more prone to symptoms based upon the content being used.

  • See a doctor if you have serious and/or persistent symptoms.

2.7 Choking Hazards

The holoride retrofit device, virtual reality headset and game controllers are not toys. They contain batteries, which are small parts. Keep away from children under 3.

2.8 Warning: Batteries

Do not ingest any battery. Chemical burn hazard.

If a battery is swallowed, it can cause severe internal burns and potential perforation of esophagus in just 2 hours and can lead to death. Keep batteries out of reach of children. If you think batteries might have been swallowed or placed inside any part of the body, seek medical attention. In the US, have your doctor call the battery ingestion hotline.

If the battery compartment of any device does not close securely, stop using the product and keep it away from children.

Risk of fire. Batteries can explode or leak if installed backwards, disassembled, overcharged, punctured, crushed, mixed with used or other battery types, or directly exposed to fire or high temperature. Do not recharge disposable batteries. Replace all batteries in a single device at the same time.

Keep the original package until ready to use. Properly dispose of used batteries promptly.

Do not allow conductive materials to touch the battery terminals on the devices. Keep batteries dry and avoid water intrusion.

Do not disassemble, pierce, or attempt to modify batteries.

Warning required by the State of California: Perchlorate Material - special handling may apply, see

Refer to for proper replacement, and disposal of batteries for the holoride retrofit device. Consult your virtual reality headset manufacturer and game controller manufacturer for information on proper replacement and disposal of batteries for those devices.

2.9 Electrical Shock

To reduce risk of electric shock:

Do not modify or open any of the components provided.

Do not use the product if any cable is damaged or any wires are exposed.

2.10 Damaged or Broken Device

Do not use any device if any part is broken or damaged.

Do not attempt to repair any part of any device yourself. Repairs should only be made by an authorized servicer.

2.11 California Proposition 65

This product may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.

3 Warnings holoride retrofit


Failure to heed the following warnings could result in an accident or collision resulting in death or serious injury.

Important Usage Advise

For safety reasons, use the holoride experience and the Virtual-Reality (VR) headset on the outer backseats of your car only. Keep enough distance to other passengers and the driver, and make sure your VR headset is properly secured to the seatbelt.

3.1 Warning: Vehicle Installation

When installing the holoride retrofit in your vehicle, do not place the device where it obstructs the driver’s view of the road or interferes with vehicle operating controls, such as the steering wheel, foot pedals, or transmission levers. Do not place it unsecured on the vehicle dashboard. Do not place the device close to any airbag. The windshield mount may not stay attached to the windshield in all circumstances. Do not place the mount where it will become a distraction if it should become detached. Keep your windshield clean to help ensure that the mount stays on the windshield.

3.2 Warnings: Device Safety

  • Handle the holoride retrofit with care. It contains sensitive electronic components, including a battery, and can be damaged, impair functionality, or cause injury if dropped, burned, punctured, crushed, disassembled, or if exposed to excessive heat or liquid or to environments having high concentrations of industrial chemicals, including near evaporating liquified gasses such as helium.

  • Don’t use a damaged holoride retrofit.

  • Do not immerse or expose the device or batteries to water or other liquids.

  • Do not leave the device exposed to a heat source or in a high-temperature location, such as in the sun in an unattended vehicle. To prevent the possibility of damage, remove the device from the vehicle or store it out of

  • direct sunlight, such as in the glove box.

  • Do not operate the device outside of the following temperature range: from -20° to 50°C (from -4° to 122°F).

  • When storing the device for an extended time period, store within the following temperature range: from 0° to 30°C (from 32° to 86°F).

3.3 Warning: Battery

A lithium-ion battery is used in this device. If these guidelines are not followed, batteries may experience a shortened life span or may present a risk of damage to the device, fire, chemical burn, electrolyte leak, and/or injury.

  • Do not disassemble, modify, remanufacture, puncture or damage the device or batteries.

  • Do not remove or attempt to remove the non-user-replaceable battery.

  • Do not expose the device or batteries to fire, explosion, or other hazards.

  • The lithium-ion battery in this device must be recycled or disposed of separately from household waste. Dispose of batteries according to your local environmental laws and guidelines.

3.4 Charging

Only charge with an adapter that is compliant with applicable country regulations and international and regional safety standards. Other adapters may not meet applicable safety standards and charging with such adapters could pose a risk of death or injury. Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to the device.

3.5 Important Notice

Failure to heed the following notices could result in personal or property damage, or negatively impact the device functionality.

Windshield mounting legal restrictions

Before using the device on your windshield, check the state and local laws and ordinances where you drive. Some state laws prohibit or restrict the placement of objects on the windshield of a motor vehicle. IT IS THE USER'S RESPONSIBILITY TO MOUNT THE DEVICE IN COMPLIANCE WITH ALL APPLICABLE LAWS AND ORDINANCES. Always mount your holoride device in a location that does not obstruct the driver's view of the road. holoride does not assume any responsibility for any fines, penalties, or damages that may be incurred as a result of any state or local law or ordinance relating to the use of your holoride device.

Magnet and electromagnetic notice

Both the device and its mount contain magnets. Under certain circumstances, magnets may cause unexpected behavior to some electronic devices, including hard drives in laptop computers. Use caution when devices and mounts that contain magnets are near electronic devices.

The holoride retrofit contains components and radios that emit electromagnetic fields. Electromagnetic fields may interfere with pacemakers, defibrillators, or other medical devices. Maintain a safe distance of separation between the holoride retrofit and those with medical devices in the vehicle.

Those with medical devices should consult their physician or medical device manufacturer for information specific to their medical device. Stop using the holoride retrofit if you suspect it is interfering with your medical device.

GPS notice

The navigation device may experience degraded performance if you use it in proximity to any device that uses a terrestrial broadband network operating close to the frequencies used by any Global Navigation Satellite System (GNSS), such as the Global Positioning Service (GPS). Use of such devices may impair reception of GNSS signals.

4 Regulatory Compliance Information

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.

  • Increase the separation between the equipment and receiver.

  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected to.

This product does not contain any user-serviceable parts. Changes or modifications to this product not authorized by holoride could void the electromagnetic compatibility (EMC) and wireless compliance and negate your authority to operate the product.

This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.

The device complies with CAN ICES-3 (A)/NMB-3(A). Operation is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.

Responsible Parties:

holoride Inc., 8117 West Manchester Avenue #1000, Playa del Rey, CA 90293 USA,

holoride GmbH, Schellingstrasse 45, 80799 München, Germany

Contains FCC ID: XPYBMD380
Contains IC ID: 8595A-BMD380

Declaration of Conformity - EU / UK Compliance

holoride hereby declares that this wireless device is in compliance with Directive 2014/53/EU and Radio Equipment Regulation 2017. A copy of the Declaration of Conformity is available at

Disposal and Recycling Information

The symbol above means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When the holoride retrofit reaches its end of life, take it to a collection point designated by local authorities or return it to holoride or your vendor.

5 Support and Warranty

For EU: the warranty time for your purchased holoride retrofit device is twenty-four (24) months starting from the purchased time.

For all warranty details and US-specific terms, go to

For support and troubleshooting information, go to

Thank you for purchasing a holoride product.

For more information, please visit:

For any assistance, please contact us at: or for US-specific requests:

6 Specifications

  • Model name: holoride hr1

  • Operating temperature range: From -20° to 50°C (from -4° to 122°F)

  • Charging temperature range: From 0° to 45°C (from 32° to 113°F)

  • Storage temperature range: From 0° to 30°C (from 32° to 86°F)

  • Radio frequency/protocol: 2.4 GHz Bluetooth Low Energy 5.0

  • Input rating: 1A/5V DC

  • Power input: Vehicle power using the included USB-C cable. AC power using a compliant charger (for home charging)

  • Battery type: Rechargeable Lithium-Ion Battery 2200mAh/3.6V